Privacy Policy

1. Introduction

Makor Digital ("we," "us," or "our"), a subsidiary of Makor Holdings, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Company name and website URL
• Business information and service preferences
• Payment and billing information
• Communications you send to us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referral source and exit pages
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our social media marketing services
• Respond to your inquiries and provide customer support
• Process payments and fulfill service agreements
• Send you service updates, marketing communications, and newsletters
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or security issues

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Makor Holdings: As our parent company, for administrative and business purposes
• Service Providers: Third-party vendors who assist in operating our website and providing services
• Social Media Platforms: Facebook, Instagram, and LinkedIn for campaign management
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling them may affect website functionality.

We use the following types of cookies:

• Essential Cookies: Required for website operation
• Analytics Cookies: Google Analytics to understand site usage
• Marketing Cookies: Facebook Pixel and LinkedIn Insight Tag for advertising
• Preference Cookies: Remember your language and settings

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/HTTPS encryption for data transmission
• Secure password hashing and authentication
• Regular security audits and updates
• Limited employee access to personal data
• Secure backup and storage systems

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Client data is typically retained for the duration of the service agreement plus 3 years for tax and legal purposes.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@makordigital.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: privacy@makordigital.com
• Phone: +94 11 234 5678
• Address: Colombo, Sri Lanka